FAQ’s Classroom Technology

How do I get my classroom equipment working?

There are no remotes in the classroom. Instructors will need to use the control panel located on the desk or on the wall to turn the system on and off.

See the classroom instructions on the ITS webpage at its.gtcc.edu.

What do I do if the equipment in my classroom is not working properly?

Submit an ITS Service Desk ticket for audiovisual.

Do all classrooms have projectors?

The vast majority of classrooms are equipped with a projection system.

What do I do if my projector says the filter needs cleaning or the lamp needs to be changed?

The “Clean filter” message is on a timer and will appear when the projector has been running for a total of 500 hours. The “Change lamp” message appears after 2000 hours of runtime. To have either issue addressed, submit an ITS Service Desk ticket for audiovisual.

When should I cut off the projection system?

Projector lamps are expensive. Please shutdown the system at the end of your class, especially if you are the last class of the day.

What does it mean if the projector and computer are on but showing different images?

If you are using the instructor PC, be sure that the PC input is selected. Also, the computer display setting needs to be set to Duplicate in order to see the same image on both the computer monitor and projection screen. If the computer is set to Extend or Computer only, the projection will differ from the monitor. To fix this, hold down the Windows key (the key beside the Alt key with the Windows logo) and hit P, The following will pop up in the center of the monitor:

projectorSetup

Choose Duplicate, and the screen should start displaying the same image as is on the monitor. If the problem persists, you may submit an ITS Service Desk ticket.

What does it mean when I play audio from the PC but I don’t hear anything?

First, make sure that the volume is turned up on the PC and on the AV system’s volume control knob.

Also, the amplifier may be powered off  or in sleep mode if not used for a long period of time. A good strong audio signal is needed to wake it up. Try playing sample music on the PC found in the Libraries under Music. If this does not work, the audio cable may be unplugged from the back of the PC. You may try to plug it in or submit an ITS Service Desk ticket for audiovisual.

What does it mean when I play audio from the PC but only hear it coming from the computer and not the speaker in the ceiling?

If the 3.5mm audio cable used to send the sound from the PC to the amplifier for the speakers is unplugged, you will hear sound coming from the PC’s internal speakers. You may try to locate the cable and plug it back into the audio out jack in back of the PC or submit an ITS Service Desk ticket for audiovisual.

What do I do if my classroom does not have any technology?

Submit an ITS Service Desk ticket for audiovisual.

What type of technology is not supported or provided by ITS?

Unfortunately we are unable to support audio on vinyl or cassette, video on VHS or laser disc, and overhead transparency projection at this time.

Why do you no longer support VHS technology?

As a technical institution, we strive to remain current and abreast with the latest technology. DVD replaced VHS as the preferred video format with the new millennium. Over the last several years, the ITS department has urged those still relying on this technology to submit their content to be converted from VHS to DVD. Now, with so much information is digitally accessible over the internet, supporting outdated forms of technology is no longer practical.

Why do you no longer provide overhead transparency projectors?

The vast majority of classrooms are equipped with a projection system that includes a document camera. Any object placed under the head can be projected on the screen. Since the camera is on a flexible gooseneck, it can also be moved around to view any area of the classroom.