GTCC 24/7 Support

This page is designed to provide several resources to help you with technical issues you may experience when using GTCC systems.

24/7 Phone Line

On-Campus: Call ext. 52909
Off-Campus: Call 1-866-826-3748

Our 24/7 Phone Service will be able to help you with:

• Resetting your Titan Live password
• Basic computer issues
• Basic technology issues
• The more complex issues are forwarded to on-site technicians

Tell the representative immediately if:

• Your classroom has a technical problem that prevents you from teaching

• If they are not able to resolve your classroom issue, the representative will immediately contact GTCC-ITS representative to help you

24/7 Online Chat

We have Live Chat available for you to chat with a support representative for assistance with password resets and other basic computer issues. Like the phone support, in the event the representative is not able to resolve your issue, they will ask you for your contact information so they may escalate your issue to our on-site technicians.

*Please note that the online chat tool and 24/7 phone line are not staffed by GTCC employees. Please be as specific as possible about the issue you are experiencing and if asked for your location, please provide both the building name AND room number to ensure the prompt resolution of the issue you’re experiencing. (Who, What, When, Where).

FAQ’s

The FAQ  section provides known solutions for:

  • Common issues
  • Classroom Technology
  • Audio Visual
  • Skype Business
  • WebAdvisor & My.GTCC
  • Moodle

Computer Lab Support LINK on Desktop Computer

GTCC computer labs, each computer should have a link on the desktop screen which any user can click on it to submit an ITS Support Request. When using this link, please provide us with contact information which we can use to get in touch with you to help ensure the timely resolution of the issue.

ITS Service Desk

Our ticket system allows GTCC Faculty and Staff to log in and submit tickets for issues they are experiencing with GTCC hardware and software.

Depending on the time of year and the complexity of the issue, most issues submitted via the ticket system will be resolved within 24 hours. If the ticket is submitted at non-peak times during business hours, it is likely that the issue will be resolved the same day.